Withdrawal

When are payment done? 

Payday! Payments are made every Saturday of the week, from 0800 HRS to 2349 HRS. 

Money is credited to your M-PESA account. In case of technical glitches, a formal communication will be made via SMS or the app outlining the expected timelines for a closure of the issue and subsequent adjusted withdrawal times.

Handling payment issues 

We have your back! In case of any issues regarding payment, call us at 0709779779. Each issue will be logged and a ticket raised.

Potential problems: 

  • Unable to withdrawal- 
    • missing delivery documents
    • update of insurance documents
    • Suspended account
  • Money reflected in your M-pesa account is incorrect.
  • Money going to partner instead of owner.

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