How to Communicate to clients
How to communicate to customers
Happy customers = More orders! Let's keep our customers happy so that we can have more orders and make more money!
- Be polite, courteous and professional in your interaction with Sendy customers.
- Be formal.
- Be transparent and honest in all situations.
- USE ENGLISH while in communication with the customer.
- Check your notes before you call a client with questions.
- Identify yourself right away as a Sendy driver when you speak to a client over text or phone.
- Follow all directions before calling the client.
- Only call the client if ABSOLUTELY NECESSARY.
- If there is a problem with the order, DO NOT CALL THE CLIENT. Kindly call Sendy Staff.
- In case the client is unreachable through call, kindly TEXT the client in order to pass across your message.
To call the client through the app, go to Order > I Confirm > Swipe up to get the order details
Click on the arrow icon pointing to the right then call Client.