Once you've arrived at the pick-up point, confirm your arrival by proceeding to pick the package.
Check on the note if there is a guide on where/how to pick the package if no note call the client.
Only call the client if there are no specific notes telling you where/how to pick the package.
To confirm receipt of the package, you must swipe the I Have Picked button while at the pick-up point. Don't Forget!